Customer Service Representative

Job Description:

Edelman FE is currently seeking a Customer Service Representative to join our team. This position is Full-Time and fully remote, allowing you to work from the comfort of your own home. As a Customer Service Representative, you will be responsible for assisting customers with their inquiries, resolving issues, and providing outstanding service.

Duties and Responsibilities:

• Respond to customer inquiries via phone, email, and chat

• Provide information about products and services

• Troubleshoot and resolve customer issues

• Escalate complex cases to the appropriate department

• Ensure customer satisfaction through excellent service

Requirements:

• Excellent communication skills

• Ability to multitask and prioritize tasks

• Strong problem-solving skills

• Previous customer service experience is preferred

• High school diploma or equivalent

Place of work