Regional Client Service Manager

At Edelman Financial Engines (EFE), we believe everyone deserves to move their financial life forward! 

We know that assets have the power to fund goals. Those numbers represent individual lifetimes filled with hard work and dreams for our clients and generations to follow. Our clients trust us to guide them forward with empathy, integrity and invention. We uphold that same standard of respect and commitment for clients and colleagues alike. 

Founded on the idea that financial education is a fundamental right for everyone, Edelman Financial Engines continues to grow and challenge the status quo. We’re moving forward, together. If our purpose-driven commitment inspires you, we invite you to consider joining our team. 

As a Regional Client Service Manager, you’ll play a pivotal role ensuring world-class customer service is delivered to our clients by managing all facets of regional operations, supporting multiple branch offices, as well as various business lines. 

We are looking for someone with proven leadership experience within financial services to help us deliver outstanding service by building and nurturing the client relationship.   If you have exceptional leadership acumen, client service and communication skills, with a good understanding of finance, this is the opportunity for you! 

Responsibilities: 

• Mentor, coach and lead Client Service Teams; managing the day-to-day branch office operations and oversight of the overall client service experience.

• Partner with the Regional Director and maintain high-quality standards and client service throughout the region

• Effective planning and managing of staffing and support needs which include but are not limited to:

• Assist with interviewing and hiring of qualified external and internal candidates

• Identify and develop high performing internal employees in an effort to build future bench strength

• Manage and oversee the employee performance review process for the department ensuring reviews are appropriate, accurate, and adhere to all company deadlines

• Develop performance improvement plans and provide coaching when necessary to improve marginal employee performance ensuring a high level of accountability

• Maintain the highest possible level of morale in the department so that the culture is one of mutual respect and cooperation between Client Services and other departments

• Continuously review department organization and administrative procedures to ensure that effective, efficient, and profitable staff operations are maintained

• Responsible to make sure that all programs and projects meet assigned goals and objectives

• Responsible for resolving complex service and operational issues, with best-practice judgment

• Occasional travel (on West Coast) - likely once per quarter

Requirements: 

5-7 years of financial industry experience, specifically in a broker/dealer or RIA environment 

Bachelor’s degree in business or finance preferred, or equivalent combination of education and experience. At least three years of leadership experience. 

• Previously held Series 7, Series 24, or Series 66 licenses preferred.

• Ability to effectively lead, motivate and empower a team to successfully accomplish goals.

• Able to adapt to changes in the work environment, manage competing demands and work with frequent change, delays or unexpected events.

• Excellent judgment to appropriately prioritize and manage multiple deadlines.

About Edelman Financial Engines 

Since 1986, Edelman Financial Engines has been committed to always acting in the best interests of our clients. We were founded on the belief that all investors – not just the wealthy – deserve access to personal, comprehensive financial planning and investment advice. Today, we are America’s top independent financial planning and investment advisory firm, recognized by Barron's1 with 145+ offices2 across the country and entrusted by 1.3 million clients to manage more than $245 billion in assets.3 

Our unique approach to serving clients combines our advanced methodology and proprietary technology with the attention of a dedicated personal financial planner. Every client’s situation and goals are unique, and the powerful fusion of high-tech and high touch allows Edelman Financial Engines to deliver the personal plan and financial confidence that everyone deserves. 

For more information, please visit EdelmanFinancialEngines.com. 

© 2023 Edelman Financial Engines, LLC. Edelman Financial Engines® is a registered trademark of Edelman Financial Engines, LLC. All advisory services provided by Financial Engines Advisors L.L.C., a federally registered investment advisor. Results are not guaranteed. See EdelmanFinancialEngines.com/patent-information for patent information. AM2789819 

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