Sales & Customer Service Assistant

Job Title : Sales & Customer Service Assistant Location : Remote Reports To : Sales Manager Work Shift : 9:00 AM – 5:00 PM EST Working Hours : Full-time; 40 hours per week Job Description: We are seeking a thoughtful, adaptable, and highly organized self-starter to support our Sales Manager across day-to-day sales, customer service, and administrative operations. This role is central to delivering a seamless and responsive customer experience across all touchpoints. You will manage inbound inquiries, maintain consistent follow-ups, and provide accurate product and order information to both new and existing clients. Through structured, detail-oriented execution, you will help strengthen client relationships while supporting the studio’s continued growth. Our company operates across design trade, direct-to-consumer clients, and a curated network of retail partners. As such, this role requires strong communication skills, attention to detail, and an appreciation for design, interiors, and architecture. While this is not a design role, you will work closely with the team and contribute to an overall customer experience shaped by design thinking. Key Responsibilities: Sales Support Manage inbound customer inquiries via email Enter and route leads within the CRM system Provide preliminary product, pricing, and technical information to customers Follow up consistently with customers on pending quotes and orders Conduct post-shipment follow-ups to ensure satisfaction Create estimates and invoices Coordinate with production teams and suppliers to resolve customer queries Support lead generation and conversion efforts Execute internal outreach processes and follow-up workflows Customer Service Manage shared sales and customer service inboxes Respond to customer inquiries accurately and in a timely manner Provide status updates to existing clients Process orders, forms, applications, and requests Acknowledge and resolve customer concerns or complaints Maintain a high standard of customer communication and professionalism Identify opportunities to improve customer experience and internal workflows Operations & Administrative Support Obtain shipping quotes and coordinate shipment pickups and deliveries Maintain and clean CRM data to ensure accuracy Support sales reporting and customer data tracking Assist with executive reminders, follow-ups, and internal coordination Record meeting notes and track action items Design Support (Nice to Have) Assist with basic design-related tasks such as drawings, modeling, or product configuration Support development of visual materials to help clients understand products Additional Responsibilities Support occasional special projects as needed Qualifications: Required Bachelor’s degree in a related field Experience in sales support, customer service, operations, or administrative roles Strong proficiency in Google Docs and Google Sheets Familiarity with CRM systems and customer data management Excellent written and verbal communication skills Strong time management and ability to prioritize tasks High attention to detail and organizational skills Problem-solving ability with a proactive and solution-oriented mindset Ability to work independently in a fast-paced environment Preferred Knowledge of interior design, home decor, or basic construction principles Experience working with design, architecture, or product-based businesses Basic CAD modeling experience (SketchUp, AutoCAD)