French- Customer Service Specialist

Customer Service Specialist French Speaker (Remote) Application Deadline: 07/04/2025 Training Start Date: 07/07/2025 At TalentWorldGroup , we believe in thinking globally and expecting amazing. As a revolutionary multilingual contact center, we are committed to reinventing professional home-based work and building the workplace of the future. We are a people-first company offering flexible, long-term, and rewarding opportunities for driven professionals. Position Overview We are currently seeking experienced and technically skilled professionals to join our remote call center operations. Native-level fluency in French is required. This position supports a premium, home-based project, providing first-level customer support through inbound and outbound services. You will act as the first point of contact for homeowners using a booking platform, specifically handling escalation cases . Key Responsibilities Handle inbound and outbound customer calls Serve as the first point of contact for technical and general support inquiries Deliver prompt assistance to high-priority customers Manage follow-up calls and callback services Log and classify all customer interactions Analyze call data and provide reports on service activity and customer feedback Monitor real-time call center activity Maintain accurate records and resolution logs Support internal and external communication as needed Requirements Proven experience in customer service (inbound & outbound) Friendly and empathetic communication style, especially in high-stress or escalated situations Native-level French and fluent English Nice to Have Background in booking platforms or hospitality services Technical experience (electronics, machinery, industrial sectors) Proficiency in Salesforce and office tools Strong phone etiquette, documentation skills, and a professional work ethic Experience with formal communication and administrative processes Technical Requirements Internet: Wired broadband connection Hardware: Processor: Minimum 1.8GHz (64-bit preferred) RAM: 8GB or more Storage: Minimum 10GB free Screen Resolution: 1920x1080 preferred Wired USB headset Operating System: Windows 11 or later macOS 13 or later Work Schedule (CET Time Zone) Monday to Friday: 9:00 AM 6:00 PM Shifts: 9:00 AM 1:00 PM or 2:00 PM 6:00 PM Two days off per week What We Offer 100% Remote Work Flexible, project-based assignments Long-term collaboration opportunities Clear career development paths Gamification program (earn bonuses and paid holiday hours) Join Us If you're tech-savvy, organized, and passionate about delivering outstanding service, this is your opportunity to join a forward-thinking remote team. Apply now and be part of a global standard of excellence. Deadline to apply: July 4, 2025 | Training starts: July 7, 2025