German-Speaking Agent

German-Speaking Agent Location: Athens,Greece Work Model: On-site Gross Salary: 1,300 EUR gross/month. Working Hours: Rotating shifts between 08:00 and 00:00. Schedule: Monday to Friday, with occasional weekend shifts. Contract Type: Initial 8-month contract, with potential for extension based on performance. Relocation: Not included. About the Position In this role, you will engaging with customers to provide exceptional service and support. Whether you're assisting with technical queries, explaining invoices, or proactively offering new services and contract renewals, your goal will be to ensure customer satisfaction and loyalty. This is an exciting opportunity to develop your communication and sales skills within a fast-paced, international environment. Additional Information & Bonuses Sales Bonus: Unlock your earning potential with a sales bonus of up to 900 EUR gross per quarter, based on KPI achievement. Productivity Bonus: Benefit from a productivity bonus of up to 240 EUR, rewarding your excellent performance subject to target achievement. Transportation Bonus: Receive a transportation bonus of up to 100 EUR per month, proportional to your on-site presence. Training: Kickstart your career with a comprehensive 1-2 week paid training (nesting period) to ensure you're fully equipped for success. Environment: Work in a dynamic environment serving the Swiss market, with opportunities to develop your skills in customer service and sales. Responsibilities Engage with customers via inbound and outbound calls, addressing their inquiries and providing effective solutions. Assist customers with a range of topics, including technical issues related to mobile and internet services, billing questions, and account management. Proactively identify customer needs and offer relevant products, services, and contract renewals to enhance their experience. Maintain high levels of customer satisfaction by delivering professional, friendly, and efficient support. Contribute to team targets and KPIs, ensuring a high quality of service and sales performance. Requirements Language: Native or C1 level proficiency in German, enabling seamless communication with our Swiss customers. Language: B2 level proficiency in English, for internal communication and training purposes. Experience: Previous experience in a customer support or sales role is highly valued, especially 6 months in sales. Communication: Excellent verbal communication skills, with the ability to explain complex information clearly and empathetically. Technical Skills: Good PC knowledge and familiarity with mobile devices and telecommunication services. Yo u can apply here directly or send mail to yaren.minas@cbtalents.org