CS - Operational Excellence Assistant Manager (BGC) | Onsite

Work Setup: Onsite (BGC Taguig) Schedule: Shifting Schedules Responsibilities: Process Optimization: Identifies inefficiencies, streamlines workflows, and enhances service delivery through standardization Technology & Innovation: background in evaluating and integrating new tools like AI, automation, and analytics to improve customer interactions Training & Development: Provides coaching, skill-building programs, and knowledge-sharing initiatives for agents / Team leads Data analytics and metric improvement: Monitors performance metrics, ensures adherence to policies, and maintains service excellence Customer Experience Enhancement : Analyzes feedback, implements improvements, and fosters a customer-centric culture Requirements: Relevant years of experience: 5 years minimum BPO experience in customer service Leadership experience: 4 years minimum handling a team for customer service accounts Educational attainment: College graduate any course Amenable to work in shifting schedules. Amenable to work ONSITE BGC Taguig Able to start ASAP. Benefits: HMO for Employee and 2 Dependents (On Day 1) Quarterly performance bonus Outstanding career development opportunities and exposure to multiple accounts Weekends Off