Customer Service (German-speaking) — Lisbon onsite | 1500€ Welcome Bonus

Location: Lisbon, Portugal (On-Site) Work Model: On-Site Language Required: German + English Schedule: Monday to Sunday | 24/7 rotative shifts | 2 rotative days off Start Date: 30 April 2026 Contract: CDD 6 months Salary: Base × 14 months | Meal allowance 7.63€/day Bonus / Extra: €60 complexity bonus × 11 months Relocation: Shared accommodation for relocators from outside Portugal (up to 12 months). About the Role Join the German-speaking Customer Support team for one of the world's largest e-commerce platforms. You will review user-generated content against platform community guidelines. This role requires emotional resilience — exposure to sensitive content is part of the daily workflow. Wellbeing support is provided. What You Will Do Review German-language user-generated content against community guidelines Make consistent, policy-based decisions on content approval, restriction, or removal Identify and escalate high-severity content following defined protocols Maintain accuracy and consistency under time pressure • Participate in calibration sessions Flag policy gaps or edge cases What We Are Looking For • German • Good English skills Emotional resilience — ability to process distressing content professionally Strong decision-making and written communication skills Understanding of online culture and digital communities • EU ID, valid Portuguese residence permit, or equivalent What's In It for You • Base × 14 months | €60 complexity bonus × 11 months • Meal allowance 7.63€/day Health insurance (from day 1, free after 6 months) • Shared accommodation for relocators • Psychological wellbeing support provided