Customer Service Specialist (Dutch-speaking) — Porto | Possibility of Hybrid

Location: Porto, Portugal Work Model: On-Site Language Required: Dutch + English Schedule: Rotative shifts — details confirmed at interview Start Date: 13 April 2026 Contract: 12-month fixed term → Permanent after 2 years Salary: 1,100€ base × 14 months | Meal allowance 7.63€/day Bonus / Extra: Performance-based bonus Relocation: Shared accommodation for relocators from outside Portugal (up to 12 months). No flight ticket. About the Role Join the Dutch-speaking customer service team for Ascendi, one of Portugal's leading infrastructure and mobility services operators. Based in Porto, you will handle inbound customer queries from Dutch-speaking users — providing information and support across a structured, professional environment. Porto is one of Portugal's fastest-growing cities for international talent, with a lower cost of living than Lisbon and excellent quality of life. Accommodation support is available for candidates relocating. 11 openings make this one of the largest Dutch-speaking hiring pushes currently active in Porto. What You Will Do Handle inbound Dutch-language customer queries via phone and digital channels Provide information, resolve issues, and escalate where necessary Follow structured protocols and compliance guidelines Meet daily KPIs including CSAT and quality scores • Document all customer interactions accurately Participate in team briefings and ongoing training What We Are Looking For • Dutch • Good English skills • Customer service experience preferred Comfortable with an inbound contact centre environment • EU ID, valid Portuguese residence permit, or equivalent • Available to start 13 April 2026 What's In It for You 11 openings — one of the largest Dutch-language batches in Porto • 1,100€ × 14 months | Meal allowance 7.63€/day Health insurance (from day 1, free after 6 months) • Shared accommodation for relocators Porto — lower cost of living than Lisbon • 12-month contract → Permanent after 2 years