Customer Support Specialist (Dutch-speaking) — Medical Devices | Lisbon

Location: Lisbon, Portugal Work Model: On-Site Language Required: Dutch + English Schedule: Rotative shifts — details confirmed at interview Start Date: 23 March 2026 Contract: 12-month fixed term → Permanent after 2 years Salary: Base 14 payments | Meal allowance 7€/day | Christmas & Holiday allowances included Relocation: Accommodation support available for candidates relocating to Lisbon About the Role A specialist support role for Dutch-speaking professionals with an interest in medical technology. You will support users of a Swiss medical device brand — handling product queries, technical support, and aftersales interactions. This role requires empathy, accuracy, and a willingness to engage with clinical subject matter. Training is provided. What You Will Do Provide Dutch-language support to medical device users Handle queries on product usage, device troubleshooting, and warranty Accurately document all interactions in internal systems Follow regulatory and compliance protocols for medical device support Escalate clinical or complex technical queries appropriately Maintain high quality and CSAT scores What We Are Looking For • Dutch • English B2 Interest in or background in healthcare, medical devices, or life sciences is a strong plus High attention to detail and accuracy • Empathetic communication style • EU ID, valid Portuguese residence permit, or equivalent What's In It for You • Base salary × 14 payments • Meal allowance 7€/day • Health insurance from day one • Accommodation support available for relocators Specialist medical sector experience on your CV