Customer Support Specialist (Dutch-speaking) — Insurance Sector | Lisbon

Location: Lisbon, Portugal Work Model: On-Site Language Required: Dutch + English Schedule: Monday to Friday (including bank holidays) | Rotative shifts | Weekends off Start Date: 9 April 2026 Contract: CDD 6 months Salary: 1,100€ base × 14 months | Meal allowance 7.63€/day Bonus / Extra: €100 performance bonus × 11 months | €100 complexity bonus × 11 months Relocation: Shared accommodation for relocators from outside Portugal (up to 12 months). No flight ticket. About the Role A Monday-to-Friday insurance support role for Dutch speakers in Lisbon — with weekends always off. You will handle Dutch-language queries from insurance customers covering policies, claims, and account management. The double bonus structure (performance + complexity, up to €200/month) makes this one of the better-compensated Dutch CS roles in Lisbon at this salary band. What You Will Do Handle Dutch-language customer queries for an insurance company via phone and email Assist with policy information, claims processing, and account management Follow insurance sector compliance and data protection protocols • Meet quality and productivity KPIs Escalate complex claims or regulatory queries appropriately • Document all interactions accurately What We Are Looking For • Dutch • English communication skills Customer service experience, preferably in insurance or financial services Monday to Friday availability (no weekend shifts) • EU ID, valid Portuguese residence permit, or equivalent What's In It for You • Weekends always off • €100 performance + €100 complexity bonus × 11 months • 1,100€ × 14 months | Meal allowance 7.63€/day Health insurance (from day 1, free after 6 months) • Shared accommodation for relocators Insurance sector experience on your CV