Customer Support Specialist (Dutch-speaking) — Nespresso | Lisbon

Location: Lisbon, Portugal Work Model: On-Site Language Required: Dutch + English Schedule: Rotative shifts — details confirmed at interview Start Date: 13 April 2026 Contract: 12-month fixed term → Permanent after 2 years Salary: Base × 14 payments | Meal allowance 7€/day | Christmas & Holiday allowances included Bonus / Extra: Accommodation benefit-in-kind available (tax-free until 31 Dec 2026) Relocation: Accommodation support available for candidates relocating to Lisbon About the Role Join the Dutch-speaking support team for Nespresso — one of Europe's most recognisable premium lifestyle brands. You will support Dutch-speaking customers across product queries, machine troubleshooting, subscriptions, and orders. A role that combines great brand identity with a structured multilingual team environment in Lisbon. What You Will Do Handle Dutch-language customer queries for Nespresso via phone, email, and chat Support with machine issues, capsule orders, subscription management, and returns Deliver premium customer experience aligned with brand standards • Meet quality and productivity KPIs • Accurately document all interactions Participate in product training and team briefings What We Are Looking For • Dutch • English • Customer service experience preferred Brand awareness and affinity with premium consumer products is a plus • EU ID, valid Portuguese residence permit, or equivalent What's In It for You • Base salary × 14 payments • Meal allowance 7€/day • Health insurance from day one • Accommodation support available for relocators Nespresso — globally recognised premium brand on your CV • Lisbon-based