Customer Support Specialist (Dutch-speaking) — B2B Tech Platform | Lisbon

Location: Lisbon, Portugal Work Model: On-Site Language Required: Dutch + English Schedule: Monday to Sunday, rotative shifts | 2 days off per week Start Date: 23 March 2026 Contract: 12-month fixed term → Permanent after 2 years Salary: Total package up to ~1,485€/month gross (incl. meal allowance + holiday & Christmas allowance) Bonus / Extra: Performance-based productivity bonus Relocation: Accommodation support provided for candidates relocating to Lisbon About the Role This role supports users of a fast-growing B2B platform connecting professionals and service providers. You will be part of a dedicated Dutch-speaking team handling account queries, technical issues, and user onboarding questions. If you enjoy problem-solving, communicating with business users, and working in a structured team environment, this is a solid next step. What You Will Do Support Dutch-speaking customers via chat, email, and phone Handle account management queries, billing issues, and platform navigation Identify and escalate technical bugs or platform issues Meet quality and productivity targets set by the team lead Document all interactions accurately in the CRM Participate in team briefings and training updates What We Are Looking For • Dutch speaker English • High school diploma (mandatory) Customer service experience is a plus • Rotative shift availability including weekends • EU ID or valid Portuguese residence permit • Available to start 23 March 2026 What's In It for You Meal allowance 7€/day (tax-exempt, paid via card) Christmas and Holiday allowances paid monthly • Health insurance from day one • Accommodation support for relocating candidates • Paid training programme • Clear internal progression structure • Multicultural team environment in central Lisbon