Customer Service Representative (French + English) – On-Site | Porto*

Customer Service Representative (French + English) – On-Site | Porto Location: Porto, Portugal Work Model: On-Site Start Date: 12 March 2026 Working Hours: Monday to Friday – 08:00 to 17:00 Days Off: Saturday & Sunday Salary: €1,000 gross x14 months About the Role We are looking for a French-speaking Customer Service Representative to join a professional team in Porto. This role is ideal for candidates with solid customer service experience, preferably within the travel industry , who thrive in structured environments and value high-quality service delivery. Responsibilities Provide customer support via phone, email, and other communication channels Assist customers with inquiries, bookings, and service-related issues Ensure accurate documentation of all interactions Deliver high-quality service aligned with company standards Maintain professionalism in a fast-paced environment Requirements Fluent French (C1–C2) English C1 level (business proficiency – written and spoken) Mandatory: Minimum 2 years of experience in a customer service role (preferably in the travel industry) Mandatory: High School Diploma (12th grade or equivalent) Excellent communication skills Adaptability and flexibility in a dynamic work environment Whats Offered Stable full-time on-site position Salary package: €1,000 x14 months Weekends off International and professional work environment Career development opportunities If you have strong customer service experience and a background in the travel industry, this could be your next opportunity in Porto