Airline Contact Centre Agent (German Speaking) based Malta - Onsite

Airline Contact Centre Agent Location: Malta (On-site) Start Date: 15 February 2026 Work Schedule: Monday to Friday, between 09:00 – 18:30 (8-hour shifts) Work Model: On-site Eligibility: Local candidates or candidates currently living abroad About the Role We are hiring German-speaking Airline Contact Centre Agents to support airline customers from an on-site contact centre in Malta . The role focuses on delivering high-quality customer service related to bookings, flight changes, and general travel inquiries. Key Responsibilities Handle inbound customer inquiries via phone and other contact channels Assist passengers with reservations, flight changes, cancellations, and general information Provide professional customer support in German and English Follow internal processes, quality standards, and KPIs Ensure customer satisfaction through clear communication and problem-solving Requirements German language proficiency: C2 (level) English language proficiency: C1 Strong communication and customer service skills Ability to work on-site in Malta Previous contact centre or customer service experience is an advantage Salary – Call Centre Agent Rates Month 1: €5.60 per hour Month 2: €8.10 per hour After Probation: €8.50 per hour After 12 Months: €8.75 per hour (performance-based) After 18 Months: €9.20 per hour (performance-based) Benefits Performance bonus up to €2,000 per year (paid quarterly, pro-rated; eligible after 6 months) €250 monthly language allowance (after training) €2,000 relocation allowance (after 1 month of employment) Full paid training and basic health insurance (after 6 months) Career progression opportunities Mobile phone schemes, gym packages, and free on-site parking In-house canteen with healthy food options Monthly events and staff discounts with 50+ partner businesses Apply now to start your international customer service career in Malta!