Customer Support Specialist (French Speaking) based Porto - Onsite

Customer Support Specialist Location: Porto, Portugal Contract Type: Full-time (On-site) Languages: French(C2), English (B2+) Working Hours: Rotational shifts Monday – Saturday: 07:00 – 19:00 Role Overview We are looking for a service-driven and detail-oriented Customer Support Specialist to support French-speaking customers for a premium lifestyle and consumer brand . You will be based on-site in Porto , delivering personalized support for digital products and services , while ensuring a high-quality customer experience in a regulated environment . Key Responsibilities Handle incoming customer inquiries via phone, chat, and email in Slovenian Support customers with account-related requests, product guidance, order status, and basic device troubleshooting Ensure full compliance with brand, quality, and regulatory standards , including strict age-verification procedures Accurately document all customer interactions in English within internal CRM systems Identify customer needs and provide appropriate solutions or escalate when required Stay up to date with product updates, campaigns, and support processes Work flexibly across rotating shifts , including evenings and weekends Ideal Candidate Profile C2-level fluency in French English proficiency at B2 level or higher Strong customer service and communication skills Comfortable using digital tools and supporting electronic products Previous experience in customer support, retail, or consumer-focused roles is an advantage Detail-oriented, professional, and empathetic approach to customer interactions Compensation & Benefits Base salary: €930 gross paid over 14 months Guaranteed bonus: €100 gross (or more, depending on targets achieved) for the first 3 months Meal allowance: €9 per day (net, provided via meal card. Transportation reimbursement: Up to €40 for public transport, upon presentation of a monthly subscription Modern office environment in Porto Multicultural and international work environment Career growth and internal development opportunities Why Join Work with a premium international brand in a structured and compliant environment Support adult customers using innovative digital products and services Be part of a supportive, international team Develop skills in customer experience, compliance, and digital support Apply now to take the next step in your customer support career!