Head of Reception

A premium performance and recovery club, combining high-performance training, recovery suites, and community under one roof. Our front-of-house team plays a critical role in delivering a seamless, high-quality member experience every day. The Role As a Lead Client Specialist, you ll be the on-floor leader of our front-of-house team — setting the tone for service, professionalism, and member care. This is a hands-on leadership role focused on execution, team support, and consistency rather than office-based management. Youll work closely with coaches, facilities, and operations to ensure members feel welcomed, supported, and looked after from arrival to departure. This role offers a clear pathway into broader responsibility for the right person. Key Responsibilities Lead by example on the front desk and recovery floor, delivering premium service daily Support, train, and guide Client Specialists to uphold service and brand standards Oversee daily FOH operations, including: Member check-in and support Recovery suite scheduling and coordination Basic sales and membership enquiries Ensure smooth handoffs between FOH, coaching, and facilities teams Support launches, events, and community activations Maintain high standards of presentation, organisation, and member communication Requirements 2+ years of supervisory experience in hospitality, fitness, or wellness Strong customer service mindset with natural leadership presence Excellent communication and organisation skills Fluent in English (Arabic a plus) Comfortable working early mornings, evenings, and weekends Preferred Experience in premium hospitality or boutique fitness environments Basic sales or CRM system experience First Aid certification (or willingness to complete training) Compensation & Benefits Competitive salary (AED 5,500–6,000) plus performance incentives Paid holiday and access to facilities Progression opportunities as the business scales, based on performance and readiness Complimentary staff membership, including access to training classes and facilities outside of scheduled working hours