Customer Service & Logistics Coordinator

MODE Global is a $4B+ multimodal transportation leader, delivering comprehensive supply chain solutions across North America. With a vast agent-based network and a suite of offerings—spanning LTL, truckload, parcel, intermodal, air, and ocean—MODE drives operational excellence through technology, innovation, and integrity. We simplify logistics, empower partnerships, and deliver performance.

Customer Service & Logistics Coordinator

The Customer Service & Logistics Coordinator is a key contact for customers, carriers, and internal teams, supporting orders and shipments from entry through delivery. This role focuses on order entry, track & trace, customer communication, transportation coordination, and resolving shipment issues.

What You'll Do

·       Enter and review customer orders and shipment information

·       Monitor orders from entry through pickup and delivery.

·       Provide timely shipment updates to customers and internal teams.

·       Respond to questions regarding orders, pickups, deliveries, and shipments.

·       Proactively communicate delays, changes, and service issues.

·       Research and resolve order and shipment discrepancies.

·       Track and trace shipments throughout the transportation process.

·       Monitor scheduled pickups and deliveries.

·       Communicate with carriers regarding pickup status, delays, and delivery expectations.

·       Follow up on late, missed, or delayed shipments.

·       Escalate unresolved service issues and shipment exceptions.

·       Prepare and process Bills of Lading (BOLs).

·       Verify shipment information, PRO numbers, pallet/carton counts, and carrier details.

·       Enter and update shipment information in applicable systems.

·       Obtain signed shipping documents and maintain accurate shipment records.

·       Prepare reports related to orders, shipments, pickups, and deliveries.

·       Monitor open orders and shipments to support timely completion.

·       Identify recurring service issues and communicate trends to leadership.

·       Assist with shipment labeling, re-stickering, and basic staging as needed.

What We're Looking For

·       Customer service experience in logistics, transportation, distribution, or a related industry preferred.

·       Experience with order entry, track & trace, shipment tracking, or transportation coordination preferred.

·       Strong communication, customer service, problem-solving, and follow-up skills.

·       Excellent attention to detail and ability to manage multiple priorities.

·       Organized and comfortable working in a fast-paced environment.

·       Accurate data entry and proficiency with Microsoft Office.

·       Ability to learn transportation and order management systems.

·       Knowledge of BOLs, PRO numbers, pickups, deliveries, and shipment tracking is a plus.