Account Manager - 3PL

MODE Global is a $4B+ multimodal transportation leader, delivering comprehensive supply chain solutions across North America. With a vast agent-based network and a suite of offerings—spanning LTL, truckload, parcel, intermodal, air, and ocean—MODE drives operational excellence through technology, innovation, and integrity. We simplify logistics, empower partnerships, and deliver performance.

Account Manager

About the Role

Manages key account(s) by ensuring that our clients receive the best product at the most reasonable cost, while maximizing margin, and network efficiency. This role is responsible for building relationships within our key account to leverage growth of account. Responsible for all day-to-day activities in the transportation cycle: dispatching carriers to align with our customers’ needs, tracking shipments, customer reporting, and invoicing.

 What You'll Do

• Manage the operational day to day tasks of assigned accounts.

• Develop and maintain solid professional relationships

• Producing, reviewing, and distributing documentation.

• Provide customer service internally and externally

• Builds and established rapport with accounts leading to better communication, support, and growth potential.

• Research and quote transportation costs

• Develop, grow, and expand the business while ensuring timely and accurate pricing. Utilize analytics to analyze profitability and assess future margin requirements while leading the development and execution of analytic tools and other strategies that drive growth, increase profitability, and improve processes.

• Collaborate to ensure accurate and complete alignment of clients and lanes through required notifications, reporting, accessorial agreements and invoicing while ensuring key account growth in volume and margin.

• Identify and prioritize problems and implement actions to correct the situation.

• Develop and execute timely resolutions to transit delays; notify clients of any issues with their shipments and educate them on industry and/or regulatory changes.

• Ensure complete, accurate, and timely client order acceptance/entry into the Company system via EDI

• Facilitate efforts to determine most cost-effective recover plan for missed pick-ups and deliveries.

What We're Looking For

• Quick learner, multi-tasker, organized, detail-oriented, problem-solver.

• Strong customer service and communication skills

• Requires independent decision-making skills to problem-solve, juggle priorities.