Italian Customer Support in Portugal

Take Your Customer Service Career to the Next Level!

We’re seeking a dedicated and adaptable Customer Support Specialist to join our energetic and fast-moving team. If you're someone who performs well under pressure, communicates with clarity, and values making a difference in people’s experiences, this opportunity could be just what you're looking for.

Role Overview: 

As a Customer Support Specialist, you'll be the first point of contact for our clients, offering timely, tailored assistance across various communication channels. Your problem-solving abilities and strong attention to detail will help ensure each interaction is smooth and customer-centric.

Key Responsibilities:

• Provide efficient and courteous support through phone, email, live chat, and social media

• Assist with account setup, login issues, user verification, and transaction support

• Troubleshoot technical issues and deliver easy-to-understand solutions

• Handle inquiries with a caring, solution-oriented approach

• Maintain clear and respectful communication to build lasting customer trust

• Comply with internal guidelines to ensure service quality and consistency

• Contribute feedback and ideas to help improve the overall support experience

Requirements:

• Fluent in Italian (C2 level)
• Fluent in English (B2 level)
• EU Citizenship or Portuguese Residency Card
• 0-1 year of experience in customer support
• Strong leadership, analytical, and communication skills
• Eagerness to learn and grow

Why Join Us:

• Attractive Salary: Competitive compensation that values your skills
• Performance Bonus: Recognizing your achievements
• Meal Allowance: Covering your daily meals
• Transportation Support: Assisting with commuting costs
• Health & Life Insurance: Comprehensive protection for your well-being
• Relocation Package: Assistance to make your move smooth and stress-free
• Hybrid Work:Balance the best of in-office collaboration and remote flexibility

Ready to take the next step? Apply today and be part of a team that values innovation and excellence! 

Place of work