Application Support Engineer

Jadeer is hiring on behalf of one of our clients in Egypt, our client is one of the leaders in software industry

Job Title: Application Support Engineer

Scope: the scope of an Application Support Engineer is diverse and dynamic, offering numerous opportunities for professional growth and specialization in various areas of technology and support.

Responsibilities:

Providing first level investigation and diagnosis.

Resolving those incidents/service requests they are able.

Escalating incidents/service requests that they cannot resolve within agreed timescales

Following up till the closure of the incident with second- and third-line support.

Logging all relevant incident/service request details, allocating categorization and prioritization codes

Keeping users informed of progress.

Assist users with data conversion / migration.

Design, develop and maintain reports used by systems users.

Closing all resolved incidents, requests and other calls.

Conducting customer/user satisfaction call-backs/surveys as agreed

Communication with users – keeping them informed of incident progress, notifying them of impending changes or agreed outages, etc.

Qualifications:

Bachlor degree in IT, Computer Science or Computer Software Engineering.

1-2 years of experience in Application Support role.

Excellent communication Skills.

Experience on supporting large scale systems (ERP, financial, Project management).

Hands-on experience in MySQL Databases and windows troubleshooting.

Benefits:

• Competitive salary.
• Health insurance.
• Professional development opportunities.
• Flexible working hours.
• Collaborative and supportive work environment.

Working Conditions:

Working Hours: 9-6 (Sun-Thursday)

Working Model: Hybrid

At Jadeer, we value diversity and equal opportunity. We welcome applicants from all backgrounds and experiences.

Place of work