Customer Service Specialist

Position: Customer Service Specialist Company: Fathomrealty Location: Melbourne, VIC, Australia Contract Details: Part-time Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced and dynamic environment? Fathomrealty is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Specialist in Melbourne, VIC, Australia. As a Customer Service Specialist, you will be responsible for providing top-notch service to our clients and customers. Your main duties will include answering inquiries, resolving complaints, and providing information about our products and services. You will also be responsible for maintaining accurate records and ensuring that all customer interactions are handled in a professional and timely manner. The ideal candidate for this position will have excellent communication skills, a positive attitude, and the ability to work well under pressure. Previous customer service experience is preferred, but not required. We are looking for someone who is a quick learner, adaptable, and able to think on their feet. This is a part-time position, with flexible hours and the potential for growth within the company. If you are looking for a challenging and rewarding opportunity in the customer service industry, then we want to hear from you! Responsibilities: - Provide exceptional customer service to clients and customers - Answer inquiries and provide information about products and services - Resolve customer complaints in a timely and professional manner - Maintain accurate records of all customer interactions - Collaborate with team members to ensure customer satisfaction - Keep up-to-date with product knowledge and company policies - Handle customer inquiries through various channels such as phone, email, and social media - Assist with administrative tasks as needed Requirements: - Excellent communication skills, both verbal and written - Strong problem-solving and decision-making abilities - Ability to work well under pressure and in a fast-paced environment - Strong organizational and time-management skills - Proficient in Microsoft Office and other relevant software - Previous customer service experience is preferred - High school diploma or equivalent - Must be able to work flexible hours, including evenings and weekends if needed Benefits: - Competitive salary - Flexible hours - Potential for growth within the company - Positive and supportive work environment - Training and development opportunities - This job position is strictly for Australia Citizens or Permanent Residency only -This job position is strictly for Australia Citizens or Permanent Residency only If you are a customer service superstar looking for a new challenge, then we want to hear from you! Apply now to join our team at Fathomrealty in Melbourne, VIC, Australia.