Service Manager | Customer Value Manager_Onsite_Dayshift_BGC_Up to 145K

We are hiring for a Service Manager | Customer Value Manager for a client based in BGC Taguig. This is an Onsite work following a 6AM - 3PM schedule Salary is up to ₱145,000.00 based on experience Main Requirements: 2–4 years of experience in customer-facing or service delivery support roles in IT, telecommunications, or managed services. Experience in implementing, supporting, and optimizing enterprise technologies to meet customer's business objectives, including: Contact Centre Solutions: NICE CXone, Nexidia, Webex Contact Centre SD-WAN Technologies: Cisco Meraki, Catalyst EX Solutions: MS teams and Webex Calling Proven track record in customer success, account management or service delivery management in complex, large scale enterprise or government environments Experience in operational management, SLA monitoring, incident escalation, and coordination across service delivery teams Strong understanding of telecommunications services, networks, and IT solutions Demonstrated ability to interpret operational analysis and trends Exceptional communication, presentation, and interpersonal skills, with ability to influence and build trust across diverse audiences Client Centric: Deep empathy and passionate about helping clients achieve their business goals Job Descriptions: Client Relationship Management & Value Delivery Support Service Managers in delivering consistent, high-value client engagements and nurturing long-term partnerships through deep understanding of client objectives. Assist in the preparation of client success plans, service reports, and account updates. Maintain a structured cadence of communication through Monthly, Quarterly and Yearly Business Reviews to orchestrate customer feedback and needs, facilitate optimization initiatives execution, and provide clients with service performance updates and metrics. Operational Excellence Ensure that clients are consistently satisfied with our services by proactively managing issues, driving optimization efforts, and continuously improving service delivery engagement. Act as a first point of contact for day-to-day client requests and incidents, ensuring timely responses and clear communication. Proactive Issue Resolution: Identify potential issues before they impact the client and provide timely solutions ITIL Process Adherence: Ensure all service delivery processes are compliant with ITIL standards and best practices, maximizing the use of standard product set to achieve client goals efficiently. Support escalations for major incidents after hours where required Client Health & Engagement Monitor client health through defined success metrics, address risks and capitalize on opportunities to drive tangible business outcomes Prepare detailed service performance reports, success plans, and account updates to inform internal teams and clients. Onboarding Facilitate client onboarding playbook to ensure clients are fully equipped to leverage our products and services for sustained business value upon project completion. Financial Management Regularly review client invoicing, including onboarding or offboarding of services to ensure alignment with contract terms and resolve any discrepancies Ensure the account team are engaged across any commercial issues including disputes, back billing, credits. Discuss aged debt concerns with client and identify any impediments to payment. Continuous Improvement & Innovation Gather client feedback and provide insights to Client Success Managers and product/service teams. Participate in operational improvement initiatives, helping identify process gaps and recommending optimizations. Work closely with Sales, Delivery, Engineering, and Support teams to coordinate effective handoffs and account updates.