Slovenian Speaking Customer Advisor (On-site in Sofia)

Are you a skilled communicator who excels in a fast-paced, international setting? We are looking for a Slovenian-Speaking Customer Advisor to join our elite team in the heart of Sofia. In this role, you will support a global leader in the consumer goods and logistics sector, focusing on precision, excellence, and high-quality service. This is a premier opportunity to launch or advance your career in a vibrant European capital while working on a globally recognized project. Your Mission and Impact As a Customer Advisor, you will be the primary link to our Slovenian-speaking market. Your goal is to provide seamless support and uphold the prestigious standards of our partner's brand. Key Responsibilities: Multichannel Support: Manage customer inquiries via phone, email, and live chat in Slovenian. Effective Problem Solving: Address questions regarding product availability, order tracking, and account management. Quality Assurance: Ensure every interaction hits specific KPIs and maintains high-quality benchmarks. Data Management: Accurately document all customer interactions in our CRM to help refine service delivery. Team Collaboration: Partner with international colleagues and team leads to resolve complex cases efficiently. Who You Are We value professionalism, empathy, and a proactive "can-do" attitude. To succeed, you should bring: Linguistic Skills: Native or near-native fluency in Slovenian (written and verbal). English Proficiency: At least B2 level English to navigate internal systems and communicate with the global team. Technical Savvy: Comfort using various software, CRM tools, and MS Office. Communication Style: A natural ability to build rapport and explain complex information clearly. Location: Readiness to work on-site in our modern Sofia office. Why Choose Sofia? Sofia is one of Europe's fastest-growing tech hubs, offering a unique blend of rich history, a buzzing social scene, and proximity to stunning mountains—all while maintaining a very affordable cost of living. Comprehensive Relocation Package: If you are moving from abroad, we've got you covered: Travel: We will handle your flight arrangements to Sofia. Housing: Initial accommodation provided to help you settle in comfortably. Local Support: Dedicated guidance on administrative procedures and "finding your feet" in Bulgaria. Benefits & Professional Growth Competitive Compensation: An attractive monthly salary supplemented by performance-based bonuses. Health & Security: Comprehensive private medical and life insurance starting from day one. Career Pathways: Clear internal promotion tracks into Quality Assurance, Training, or Team Lead roles. Wellness Perks: A Multisport card for gym and pool access, plus regular team-building events. Modern Workspace: A high-energy, multicultural office featuring "chill-out" zones and state-of-the-art amenities. About the Project This role supports a prestigious global project (JTI) within the fast-moving consumer goods industry. You will represent a market leader known for its innovation and deep commitment to employee development.