Croatian Speaking Travel Agent (Remote in Greece)

We are actively seeking dedicated, people-first professionals to join a high-profile international project for a world-leading travel and accommodation platform. This is a premier work-from-home opportunity based in Greece , where you will serve as the primary navigator for our Croatian user base, ensuring every traveler enjoys a seamless journey from booking to destination. Whether you are a seasoned service pro or a motivated newcomer with a talent for languages, we invite you to help us redefine the world of travel support. YOUR ROLE & RESPONSIBILITIES As a Croatian-Speaking Support Agent, you are the voice of the brand. Your goal is to provide thoughtful, professional solutions across multiple digital channels. Multi-Channel Communication: Manage a high volume of inbound and outbound interactions via phone, email, and instant messaging in both Croatian and English. Expert Problem Solving: Deliver efficient resolutions for reservations, cancellations, billing inquiries, and general technical platform support. System Mastery: Rapidly learn and maintain an in-depth understanding of booking policies and operational guidelines to provide precise assistance. Diligent Documentation: Log all customer interactions and feedback into our CRM software to ensure a high standard of follow-up. Quality & Collaboration: Adhere to strict professional standards (SLAs) while working with your team to identify service trends and improve the user experience. CANDIDATE PROFILE We are looking for independent thinkers who thrive in a fast-paced, geographically distributed environment. Linguistic Excellence: Native or near-native Croatian (C2) for flawless professional communication, plus high-level intermediate English (B2) for internal training and documentation. Technical Readiness: You must hold legal authorization to work in Greece and maintain a reliable, high-speed home internet connection. Interpersonal Skills: Exceptional active listening habits, a strong sense of empathy, and a highly organized approach to your workload. Autonomy: The ability to stay focused and manage your time effectively while working remotely. COMPENSATION & EMPLOYEE PERKS We offer a robust benefits package designed to reward your expertise and support your long-term career growth. Financial Rewards Competitive Salary: A remuneration structure benchmarked against top market standards for specialized language skills. Performance Bonuses: Earn extra through incentive schemes based on your individual achievements. Health & Well-being Full Coverage: Comprehensive private medical insurance and life insurance for your peace of mind. Wellness Initiatives: Access to corporate health programs and exclusive staff discounts. Career Growth Internal Mobility: Clear pathways for vertical promotion and opportunities to move into different roles within the global organization. Work Essentials: We provide all the tech you need, including a professional laptop and headset, delivered to your home in Greece. RELOCATION SUPPORT (Moving to Greece?) Making the move to Greece is simple with our comprehensive transition package: Flight Reimbursement: We cover the cost of your initial flight to Greece. Temporary Housing: Enjoy four weeks of complimentary hotel stay upon arrival to give you time to settle in and find your permanent home. WHY JOIN OUR GLOBAL TEAM? This is your opportunity to represent a globally recognized brand within a diverse, international workforce. You will receive world-class training to become a customer experience expert—all while enjoying the freedom and comfort of a remote role under the Greek sun.