German-Speaking Customer Support Specialist

German-Speaking Customer Support Specialist Location: Lisbon, Portugal (On-site) Language: German (fluent) + English Employment Type: Full-time, On-site About the Role We are looking for a dedicated and customer-oriented German-Speaking Customer Support Specialist to join a growing international team in Lisbon, Portugal — a vibrant, sun-soaked city that has become one of Europe's top destinations for international professionals. In this role, you will be the first line of support for German-speaking customers, ensuring their issues are resolved quickly, professionally, and with care. Key Responsibilities Handle inbound customer contacts via phone, email, and/or chat from German-speaking clients Provide accurate and timely responses to customer queries, complaints, and requests Troubleshoot issues effectively and escalate complex cases to the appropriate teams when necessary Ensure a consistently high level of customer satisfaction in every interaction Maintain detailed and accurate records of all customer interactions in the CRM system Collaborate with colleagues and team leaders to identify recurring issues and contribute to service improvements Stay informed about products, services, and internal processes to provide up-to-date support Requirements Fluent German (C1/C2 level) — spoken and written Proficient level of English Strong communication, empathy, and active listening skills Patient, solution-oriented approach to customer interactions Ability to multitask and prioritise in a fast-paced environment Previous experience in customer support or a similar role is an advantage but not essential What's on Offer Competitive salary package Fully paid training and structured onboarding Relocation assistance for candidates moving to Lisbon Career development and progression opportunities within an international company Modern office in a central Lisbon location Multicultural, friendly and supportive team atmosphere Additional employee benefits and perks Eligibility Notice This position is based in Lisbon, Portugal (EU member state). We can only consider applicants who are EU/EEA citizens or candidates who already hold a valid work permit for Portugal . Applications requiring visa sponsorship cannot be considered.