German-Speaking Medical Devices Support Advisor

German-Speaking Medical Devices Support Advisor Location: Porto, Portugal (On-site) Language: German (fluent) + English Employment Type: Full-time, On-site About the Role We are seeking a compassionate and detail-oriented German-Speaking Medical Devices Support Advisor to join a specialist international team in Porto, Portugal — a charming and dynamic city on Portugal's northern coast, increasingly popular among international professionals. In this role, you will provide expert support to German-speaking customers and healthcare professionals regarding medical devices, ensuring they receive accurate, timely, and high-quality assistance. Key Responsibilities Handle inbound contacts from German-speaking customers, patients, and healthcare professionals regarding medical device products and services Provide clear, accurate, and empathetic guidance on product usage, troubleshooting, and technical queries Escalate complex technical or clinical issues to the appropriate specialist teams in a timely manner Accurately document all customer interactions and case details in the CRM system Ensure full compliance with relevant regulatory, quality, and data protection standards Collaborate with internal teams to ensure seamless resolution of customer issues Stay up to date with product knowledge, updates, and industry developments Requirements Fluent German (C1/C2 level) — spoken and written Proficient level of English Strong communication skills with a high degree of empathy and patience Interest or background in healthcare, medical devices, or life sciences is a strong advantage Ability to handle sensitive customer interactions professionally and discreetly Detail-oriented with good organisational and documentation skills Previous experience in customer support, technical support, or a healthcare-related role is beneficial What's on Offer Competitive salary package Fully paid training and comprehensive onboarding program Relocation assistance for candidates moving to Porto Career development and growth opportunities within a global organisation Modern office facilities in Porto Supportive, multicultural and professional team environment Additional employee benefits and perks Eligibility Notice This position is based in Porto, Portugal (EU member state). We can only consider applicants who are EU/EEA citizens or candidates who already hold a valid work permit for Portugal . Applications requiring visa sponsorship cannot be considered.