Customer Support Specialist

We are looking for a German-speaking Customer Support Specialist to join an international service organization based in Athens. In this role, you will support customers across multiple communication channels while delivering a consistent, high-quality service experience. Key Responsibilities Manage inbound customer interactions in German via phone, email, and digital channels Provide assistance related to product usage and basic troubleshooting Handle inquiries regarding orders, deliveries, returns, and account-related matters Deliver effective after-sales support with a customer-focused approach Accurately record customer interactions in internal CRM systems Meet defined quality, productivity, and customer satisfaction targets Identify complex cases and escalate them according to internal procedures Collaborate with internal teams to ensure efficient and timely issue resolution Candidate Profile Native or near-native German (C1–C2) Good command of English (B2 or higher) Strong communication and problem-solving skills High level of customer orientation and attention to detail Ability to perform in a fast-paced, multicultural work environment Basic computer literacy and confidence using CRM tools