Senior VIP Manager Germany

JobMatchingPartner is assisting a rapidly expanding international casino and sportsbook operator with recruiting a Senior German-speaking VIP Account Manager to join their operations in Sofia, Bulgaria . The successful candidate will be responsible for managing HNV * VIP player relationships and driving market share growth within the German market . This role suits experienced iGaming professionals who enjoy building strong relationships with players and working in a fast-paced, target-driven environment. Candidates must have previous experience managing VIP players for the German market. The role offers a basic salary of €24,600 - €39,000 depending on seniority, plus uncapped monthly KPI-related bonuses. Role & Responsibilities Engage with VIP clients via chat, email and phone Identify potential VIP clients to expand the portfolio Develop and sustain solid relationships with VIP clients Assess and resolve client issues in a professional manner Able to manage multiple chats simultaneously Ability to work in a target-driven environment Evaluate and provide feedback on various segments relating to KPI performance Meet or exceed defined KPI targets Take an active part in developing and implementing VIP programs and initiatives Maintain accurate records of player interactions and activity Collaborate with internal teams to enhance the VIP player experience Skills & Experience Native/C2 level German language skills, both written and spoken Fluent communication skills in English, both written and spoken Min 2 years experience successfully managing HNV * VIP players for the German online gambling market . Strong communication and relationship management skills Commercial mindset with focus on player retention Able to manage multiple chats simultaneously Ability to work in a results-oriented and target-driven environment Strong attention to detail and analytical skills Experience working with CRM systems About This Role Salary Mid-level €24,600 - €31,200 depending on seniority Salary Senior €30,600 - €39,000 depending on seniority Uncapped KPI-based monthly bonus. Working hours 9-hour shifts between 09:00 and 02:00 on a 7-day rota Workplace Fully office-based in Sofia, Bulgaria Relocation package including two weeks of accommodation and travel coverage Comprehensive medical and dental insurance Assistance with work documentation 20 days vacation leave / 26 days if you have 10+ years of work experience in the EU Complimentary breakfast, fruit and snacks in the office Birthday gift cards and a Multisport card Team-building events and gift packages for life milestones Apply with your detailed CV in English. *JobMatchingPartner Limited is a recruitment agency licenced in Malta, EU with licence no EA00340-2024. We act on behalf of clients based in Malta and elsewhere. JobMatchingPartner does not share your personal details with any third party without your written consent.