Greek Customer Support Representative – Lisbon

Greek Customer Support Representative – Lisbon Location: Lisbon (On-Site) Start Date: 30/Apr/26 Contract: 6 months (renewable) Languages: Greek (C2), English (B2) Shifts: 24/7 – Monday to Sunday (rotative) 3 Rotational Shifts: 07:00–16:00 / 14:00–23:00 / 22:30–07:30 Job Description: Be a key part of a high-impact e-commerce project as a Greek Customer Support Representative in Lisbon! You'll assist users through inbound and outbound calls, resolving issues for buyers, sellers, customers, and content creators while making a real difference in their online experience. This role is perfect if you love problem-solving, enjoy working in a dynamic international environment, and want to grow your skills in customer service and e-commerce operations. Your work will directly impact user satisfaction and platform success. Key Responsibilities: Provide professional and empathetic support through inbound and outbound calls Investigate and resolve reported issues efficiently and accurately Review cases within agreed turnaround times and maintain quality standards Escalate complex or urgent issues following company procedures Skills & Qualifications: Strong moderation and verbal/written communication skills Empathetic, rational decision-making under pressure Solid understanding of e-commerce platforms Ability to handle high call volumes during peak seasons Compensation & Benefits: Monthly Salary: €920 (14 months) Complexity bonus: €45 (11 months) Welcome Bonus: €1500 Meal Allowance: €7.23/day (net) Transport Allowance: €20/month Health Insurance from Day 1 (upon NIF & NISS registration) – free after 6 months How to Apply: If this opportunity fits your profile, apply here or send your CV to simen.karasar@cbtalents.org