Customer Service Specialist – Dutch Speaker (Remote)

Customer Service Specialist – Dutch Speaker (Remote) Training: 1 week (20 hours of training, date to be defined) Application deadline: 28 February 2026 About TalentWorldGroup At TalentWorldGroup, we think globally and strive for excellence. As a pioneering multilingual contact center, we are redefining remote work by building the workplace of the future. We offer flexible, long-term opportunities for professionals passionate about customer service and innovation. Position Overview We are looking for experienced, technically proficient, and organized professionals to join our remote call center operations. H igh-level Dutch and fluent English (written and spoken) are required. This role supports a premium home-based project in the online travel industry, providing first-level customer support via inbound and outbound channels. You will handle multiple cases and calls simultaneously, focusing on booking modifications, cancellations, deposit claims, and complaint escalations. Key Responsibilities Handle inbound and outbound customer service calls and case management Act as the first point of contact for homeowners using a booking platform Provide timely and high-quality assistance, including escalations Log, classify, and follow up on all customer interactions Maintain accurate records of call history and resolutions Analyze call data and share customer feedback Stay updated on platform and process changes Collaborate with internal and external teams through clear written communication Requirements High fluency in Dutch and professional-level English Proven customer service experience Ability to multitask between live calls and case handling Strong computer literacy and experience working online Experience with both inbound and outbound customer interactions Clear, empathetic, and professional communication under pressure Nice to Have Experience with Zendesk or similar ticketing systems Familiarity with Slack or online collaboration tools Experience in the online travel industry Technical support background (electronics, machinery, industrial sectors) Experience with Salesforce and standard office tools Technical Requirements Internet: Stable wired broadband connection Hardware: Processor: Minimum 1.8 GHz (64-bit preferred) RAM: 8 GB or more Storage: Minimum 10 GB free Screen: 1920×1080 resolution preferred Wired USB headset Operating System: Windows 11 or later macOS 13 or later Work Schedule (CET Time Zone) Availability Requirements: Schedule: Monday to Sunday, 2:00 PM – 6:00 PM Sunday availability is mandatory Weekly hours: Minimum 20 hours, maximum 30 hours Days off: 2 days per week (not on weekends) Weekend schedule: Same availability (2:00 PM – 6:00 PM) What We Offer Hourly rate: €12/hour 100% remote work Flexible, project-based assignments Long-term collaboration opportunities Career development and learning paths Gamification program (performance-based bonuses and paid holiday hours) Freelance cooperation agreement Join Us If you are customer-focused, tech-savvy, and thrive in a fast-paced remote environment, wed love to hear from you. Apply by 28 February 2026 to be considered for our next training group.