Technical CSM

Technical Customer Success Manager Location: San Francisco, CA (Preferred) | U.S.-Based Employment Type: Full-Time Base Salary: $160,000 – $180,000 Overview We are hiring a Technical Customer Success Manager to own enterprise deployments end to end within a high-growth AI infrastructure startup. This is a zero-to-one CSM role requiring strong consulting rigor, technical fluency, and executive-level stakeholder management. You will operate at the center of complex enterprise implementations, working closely with technical teams and senior customer leaders to ensure successful deployment and long-term value realization. This role is ideal for someone who combines structured problem-solving with hands-on execution in fast-scaling environments. What Youll Do Own enterprise deployments from kickoff through successful production rollout Serve as the primary point of contact for enterprise customers Coordinate across engineering, product, and customer teams Manage complex technical implementations in high-stakes environments Engage executive stakeholders and communicate clearly at the C-suite level Drive adoption, value realization, and long-term customer success Operate autonomously in ambiguous, rapidly evolving environments What Were Looking For Core Requirements Background at McKinsey, Bain, or BCG At least one summer of technical engineering experience or a technical degree Founding CSM experience or zero-to-one startup exposure 3+ years of client-facing experience in Forward Deployment, Implementation, Solutions, or Consulting roles Experience deploying technical products in enterprise environments Strong project management and cross-functional coordination skills Executive-level communication and stakeholder management capability U.S. work authorization Strong Plus Direct ownership of enterprise customer relationships Comfort engaging CFO-level or executive stakeholders High degree of independent decision-making Experience supporting AI, infrastructure, or workflow automation products Exposure to healthcare or other complex regulated environments Who This Is Not For This role is not a fit if you: Have primarily worked in transactional account management Require constant direction or structured playbooks Struggle to manage high-stakes customer conversations Lack executive presence What Success Looks Like Enterprise deployments delivered successfully and on time Strong executive relationships built across customer organizations High customer adoption and measurable value realization Clear coordination across technical and business stakeholders Independent ownership of complex implementation initiatives Why This Role Is Unique This is not a traditional post-sales account management role. You will operate as a strategic deployment leader inside a cutting-edge AI infrastructure company, shaping how enterprise customers adopt and scale technical systems. If you bring consulting rigor, technical credibility, and executive presence — and want to operate in a high-growth AI environment — this is a rare opportunity to build a foundational customer success function from the ground up.