Customer Experience Specialist (Dutch) – Automotive (remote BCN)

Customer Experience Specialist (Dutch-speaking) – Premium Automotive Brand Barcelona, Spain Remote from Spain after training | Initial training on-site in Barcelona Full-time | Permanent Contract Represent a Premium Automotive Brand Are you passionate about delivering exceptional customer experiences and representing high-end brands with professionalism and care? We are looking for a Dutch-speaking Customer Experience Specialist to join a dynamic international team supporting a leading premium automotive brand. In this role, youll play a key part in strengthening relationships with prospective customers, ensuring every interaction reflects the quality, prestige, and attention to detail expected from a luxury automotive brand. If you enjoy building relationships, guiding customers through important purchase decisions, and working in a professional, brand-driven environment, this opportunity is for you. Your Role As a Customer Experience Specialist, you will support prospective customers after they have expressed interest in the brands vehicles, ensuring a seamless and premium experience throughout the process. Your key responsibilities: Lead structured follow-up calls with customers who have already shown interest in a product Represent a premium automotive brand with professionalism, courtesy, and attention to customer satisfaction Reinforce brand value while addressing customer concerns or hesitations, particularly around pricing or product preferences Document interactions clearly and accurately, providing structured insights to support retailer sales teams Maintain continuity and trust by managing both follow-up and offer-related conversations with the same prospects Ensure all interactions reflect the high-quality standards and premium positioning of the brand Your role will be essential in bridging the gap between customer interest and final purchase decisions. Who Were Looking For Required Qualifications Dutch (bilingual or proficient) and fluent English Minimum High School Diploma (background in business, communications, or automotive studies is a plus) Previous experience in customer service or sales Strong communication skills and the ability to interact confidently with high-end or executive-level clientele Professional, structured, and discreet approach when discussing pricing or commercial offers Ability to follow a structured, scripted call approach and deliver clear written reports after each interaction Strong Advantage Experience in the automotive industry or with luxury/premium brands Passion for cars, technology, and premium products Candidates with either customer service or sales backgrounds are welcome to apply. Whats in It for You We offer a supportive environment where you can grow professionally while working with an internationally recognized premium brand. Compensation & Contract Full-time permanent contract – 39 hours/week Rotational schedule Monday–Saturday between 09:00 and 20:00 €21,484 gross/year base salary Up to €3,000 gross/year performance bonus Private medical insurance Work Model Initial training on-site in Barcelona After training: possibility to work remotely from anywhere in Spain Additional Benefits Modern central Barcelona office location Fully paid training on the company, brand, and project Access to career development programs and specialized courses International, collaborative team environment Relocation Support Moving to Spain? Weve got you covered. Up to €500 relocation bonus Administrative support to help you settle and start working in Spain Relocation repayment terms: Leave within 6 months 100% repayment Leave within 7–12 months 50% repayment Career Growth & Development This role offers excellent opportunities to build a career in customer experience, automotive, and premium brand management. Youll benefit from: Structured onboarding and training Continuous coaching and performance support International work environment Long-term career development opportunities Recruitment Process – Fast & Transparent Submit your application Application validation (within 48 hours) Recruiter & project leader profile review HR interview + online assessments Supervisor interview (If applicable) Client interview Receive your job offer Welcome aboard!