German-Speaking Customer Service Specialist*

German-Speaking Customer Service Specialist Location: Lisbon, Portugal Work Type: On-site Job Description We are looking for a German-speaking Customer Service Specialist to join a team in Lisbon . In this role, you will assist customers with inquiries and provide support related to digital marketing and web-related topics while ensuring a high-quality customer experience. Responsibilities Provide customer support via phone, email, or chat Assist customers with inquiries related to digital tools and services Troubleshoot issues and provide effective solutions Maintain accurate records of customer interactions Ensure high levels of customer satisfaction Requirements Fluent German Good level of English Experience or knowledge in digital marketing and/or web design (mandatory) Strong communication and problem-solving skills Customer-oriented mindset Working Hours Sunday – Friday 05:00 – 20:00 (rotational shifts) Days Off: Saturday + 1 rotational day Transportation support: Uber reimbursement up to 25€ for early shifts starting at 05:00 Salary & Bonus 1100€ gross salary (paid over 14 months) 180€ complexity bonus (paid over 11 months) Contract Fixed-term contract (CDD) – 6 months