Dutch Technical Customer Specialist in Lisbon

Advance Your Career in Technical Customer Specialist! Are you passionate about technology and dedicated to providing excellent customer service? Join a global support team where you’ll assist customers with technical inquiries while developing valuable expertise in a dynamic and fast-paced environment. Role Overview As a Technical Customer Specialist, you will act as the main point of contact for customers seeking assistance with technical issues, products, and services. Through multiple communication channels — including phone, email, chat, and social media — you will provide clear guidance, troubleshoot problems, and ensure customers receive efficient and reliable solutions. With structured onboarding and continuous learning opportunities, you will expand your technical knowledge within a collaborative and service-focused team. Key Responsibilities Provide professional technical support via phone, email, chat, and social media Assist customers with product functionality, troubleshooting, and technical inquiries Guide customers through step-by-step solutions to resolve technical issues Offer clear explanations regarding system features, updates, and service options Support customers with account, software, or device-related concerns Collaborate with internal technical teams to address complex or escalated cases Accurately document customer interactions and solutions in internal systems Stay up to date with product updates, system improvements, and technical best practices Participate in ongoing training programs to strengthen technical expertise and service quality Requirements Language Skills: Fluent in Dutch (C2) and English (B2) . Eligibility: EU citizenship or valid Portuguese residency card . Experience: 0–1 year in customer support or related roles. Skills: Strong communication, problem-solving, and interpersonal abilities. Mindset: Curious, adaptable, and eager to grow within an international environment. Why Join Us? Competitive Salary: Recognition for your skills and dedication. Language Bonus: Additional rewards for your Spanish proficiency. Performance Bonus: Incentives for meeting and exceeding targets. Health & Life Insurance: Comprehensive coverage for your well-being. Onsite Work Environment: A collaborative setting that encourages growth and teamwork. Ready to embark on your next career journey? Apply now and let your career soar with the International Airline Support Project!