CS Specialist (German-speaking) — Web & Digital Solutions | Lisbon (+ Bonus)

Location: Lisbon, Portugal (On-Site) Work Model: On-Site Language Required: German + English Schedule: Sunday to Friday | 05:00–20:00 rotative | Saturday always off + 1 rotative day off | Uber reimbursed up to €25 for early shifts Start Date: 2 April 2026 Contract: CDD 6 months Salary: Base × 14 months | Meal allowance 7.63€/day Bonus / Extra: €180 complexity bonus × 11 months Relocation: Shared accommodation for relocators from outside Portugal (up to 12 months). About the Role Support German-speaking business owners with their online presence and digital tools. The €180 monthly complexity bonus is among the highest available in Lisbon at this level. Early shift commutes covered by Uber up to €25. Digital marketing or web design knowledge is non-negotiable. What You Will Do Provide German-language support to business customers on websites and digital presence Assist with digital marketing, domain management, and e-commerce platform issues Troubleshoot technical issues and guide customers through solutions Handle billing, subscription, and account management queries • Meet quality and productivity KPIs • Document all interactions accurately What We Are Looking For • German • Good English skills Mandatory: genuine experience or solid knowledge of digital marketing and/or web design Comfortable with early morning shifts (05:00 start) — Uber covered • EU ID, valid Portuguese residence permit, or equivalent What's In It for You €180 complexity bonus × 11 months — highest in Lisbon at this level Uber reimbursement up to €25 per early shift • Base × 14 months | Meal allowance 7.63€/day Health insurance (from day 1, free after 6 months) • Shared accommodation for relocators • Saturday always off