German-speaking Customer Experience Agent

Job Overview We are looking for a German-speaking Customer Experience Agent to support customers by delivering high-quality service and effective solutions. The role is remote and based in Thessaloniki, Greece , allowing you to work in an international environment assisting customers with travel and booking inquiries. You will play a key role in ensuring customers receive timely assistance and a smooth support experience. Key Responsibilities Provide excellent customer service via phone, email, and chat. Assist customers with reservations, booking updates, and cancellations. Support payment inquiries and resolve billing concerns. Address customer complaints with empathy and professionalism. Guide customers through account access and platform features. Maintain accurate communication and documentation of customer cases. Ensure high service quality and customer satisfaction. Requirements Native or fluent German (C1 level) . English proficiency at B2+ level . Strong communication and interpersonal skills. Comfortable working with multiple systems and tools. Ability to prioritize tasks and manage multiple inquiries. Previous customer support experience is considered an asset.