Customer Support Specialist (German-speaking) — Insurance Sector | Lisbon

Location: Lisbon, Portugal (On-Site) Work Model: On-Site Language Required: German + English Schedule: Monday to Friday (including bank holidays) | Rotative shifts | Weekends off Start Date: 16 April 2026 Contract: CDD 6 months Salary: Base × 14 months | Meal allowance 7.63€/day Bonus / Extra: €100 performance bonus × 11 months | €100 complexity bonus × 11 months Relocation: Shared accommodation for relocators from outside Portugal (up to 12 months). No flight ticket. About the Role A Monday-to-Friday insurance support role for German speakers in Lisbon — with weekends always off. You will handle German-language queries from insurance customers covering policies, claims, and account management. Up to €200/month in combined bonuses. 5 openings make this one of the stronger German-language batches currently active in Lisbon. What You Will Do Handle German-language customer queries for an insurance company via phone and email Assist with policy information, claims, and account management Follow insurance sector compliance and data protection protocols • Meet quality and productivity KPIs Escalate complex or regulatory-sensitive queries • Document all interactions accurately What We Are Looking For • German • Good English skills Customer service experience, preferably in insurance or financial services • Monday to Friday availability • EU ID, valid Portuguese residence permit, or equivalent What's In It for You • Weekends always off €100 performance + €100 complexity bonus × 11 months — up to €200/month extra • Base × 14 months | Meal allowance 7.63€/day Health insurance (from day 1, free after 6 months) • Shared accommodation for relocators • 5 openings — fast hiring process