Flemish-Speaking Customer Experience Specialist

Flemish-Speaking Customer Experience Specialist – Automotive Industry – Remote (Spain) Introduction A global customer experience and technology services provider is seeking a Flemish-speaking Customer Experience Specialist to support a premium automotive brand. This is a fully remote position available to candidates living anywhere in Spain. The role focuses on delivering high-quality interactions with prospective customers who have expressed interest in luxury vehicles and services. Responsibilities Conduct structured follow-up calls with prospective customers interested in premium automotive products. Represent a prestigious automotive brand with high professionalism and a customer-first approach. Identify and address customer hesitations, particularly concerning pricing, specifications, and preferences. Reinforce brand value and provide clear, persuasive information to support the customer's decision-making process. Collect and summarize detailed insights from customer conversations to assist retailer and sales teams. Manage continuity in communication by handling both follow-up and offer-related calls with the same prospects. Ensure all interactions align with the brands premium quality standards and customer experience expectations. Requirements Fluent in Flemish and English (written and spoken). High school diploma required; a background in business, communications, or automotive studies is a plus. Previous experience in customer service or sales, ideally within the automotive or premium product sectors. Strong communication skills with the ability to interact confidently with high-end or executive-level clients. Genuine interest in the automotive industry and high-end products. Professional and structured approach when discussing sensitive topics like pricing and offers. Comfortable following structured call guidelines and producing written interaction summaries. What is Offered Work Location : Fully remote from anywhere in Spain. Full-time permanent contract (39 hours per week). Private medical insurance. Fully paid training and comprehensive onboarding program. Access to career development programs and specialized training opportunities. Relocation support: Flight costs reimbursed for candidates moving from abroad. A supportive, multicultural team environment in a progressive company culture. This role is an excellent opportunity for a professional who enjoys premium customer engagement and wants the flexibility of a remote lifestyle in Spain.