Customer to Cash (CTC) Associate Director | Shared Services | Competitive Pay!

Work Setup: Monday to Friday - Dayshift, Full Onsite Location: BGC, Taguig Industry: Monday to Friday Key Responsibilities: Oversee and manage the complete Customer-to-Cash (C2C) process, including order management, billing, credit, collections, dispute resolution, and cash application. Lead global C2C operations, ensuring process consistency, operational efficiency, and compliance across all regions. Collaborate with global stakeholders—Sales, Finance, Operations, IT, Shared Services, and regional teams—to align processes and resolve complex business issues. Drive process improvements, automation initiatives, and standardization efforts to enhance cash flow, shorten cycle times, and improve customer satisfaction. Provide leadership, mentorship, and performance management to C2C teams across multiple locations. Ensure compliance with internal controls, accounting policies, and relevant regulatory requirements. Support system implementations, upgrades, and digital transformation projects related to C2C processes. Qualifications: Bachelors degree in Finance, Accounting, Business Administration, or a related field Minimum of 10 years of progressive experience in end-to-end Customer-to-Cash (C2C) operations, preferably within a global or multinational environment Proven ability to manage global stakeholders and cross-functional teams Strong expertise in order-to-cash processes, accounts receivable, credit management, collections, dispute management, and revenue-related controls Experience in shared services or centralized finance operations is a plus Exceptional leadership, communication, and change management skills Hands-on experience with ERP systems (SAP, Oracle, or equivalent) and process automation tools