CRM Account Manager

Our client, a well known playe within the online igaming services field, is seeking a Senior Account Manager to take ownership of strategic partner relationships for their CRM platform. This role goes beyond operational communication - we are seeking a mature, business-oriented professional who can drive adoption, communicate product value at a strategic level, and influence long-term partner success. You will act as the key interface between the CRM product and external partners, ensuring alignment, transparency, and continuous growth. Responsibilities : Own and manage relationships with key partners Proactively communicate product updates, releases, and roadmap changes Lead high-level product demos and strategic onboarding sessions Drive CRM feature adoption and ensure partners maximize platform value Identify upsell and expansion opportunities Translate partner feedback into structured business cases for Product and Tech teams Coordinate cross-functional initiatives (Product, Tech, BI, Support) Monitor partner performance metrics and proactively suggest improvements Prepare executive-level presentations and QBR materials Requirements : 4+ years of experience in Account Management / CRM / SaaS / B2B tech in iGaming Experience in CRM / marketing automation platforms Strong background in managing strategic or enterprise accounts Proven experience conducting product demos for senior stakeholders Ability to communicate both with technical teams and C-level partners Strong commercial mindset and understanding of SaaS growth models Excellent organizational and follow-up skills Fluent English (spoken and written) Analytical mindset and ability to interpret KPIs Experience working with cross-border teams