Dutch-Speaking B2B Customer Care Advisor (Hybrid)

Dutch-Speaking B2B Customer Care Advisor – Athens, Greece Introduction A global leader in customer experience and digital solutions is seeking Dutch-speaking B2B Customer Care Advisors to join an elite team in Athens. Working on a high-profile project within the payments industry, you will be responsible for delivering premium support to business clients and merchants. This is a fantastic opportunity to build a career in a fast-growing sector while enjoying the vibrant lifestyle and sunny weather of the Greek capital. Responsibilities Handle a variety of payment-related inquiries from business clients, including refunds, manual charges, and locating transactions. Support the onboarding journey for new B2B customers, ensuring a smooth and professional start. Manage and update merchant information within the company database with high accuracy. Utilize multiple software tools and platforms to resolve client issues promptly and efficiently. Maintain clear, professional, and accurate communication with clients to ensure a premium customer experience. Collaborate with internal teams to meet service targets and improve overall customer satisfaction. Requirements Native or near-native proficiency in Dutch (C2) and a strong command of English (C1) . Analytical mindset with the ability to handle complex financial and data-driven inquiries. Excellent oral and written communication skills with a professional tone. Strong problem-solving abilities and a high level of attention to detail. Proficiency in MS Office and the ability to navigate multiple computer systems simultaneously. Ability to multitask effectively and meet targets in a fast-paced environment. Must be eligible to work in Greece. What We Offer Full-time, permanent contract with a stable Monday-to-Friday schedule (no weekend shifts). Comprehensive, fully paid training program including a supported nesting period. Performance-based monthly bonus scheme to reward overachievement. Relocation support for candidates moving from abroad. Private life and health insurance from day one, covering dental and eyecare. Daily meal allowance provided via a prepaid card. Daily cash bonuses and additional financial incentives. Free access to modern corporate gym facilities and wellbeing programs. A supportive, international work environment with clear career development paths. Specialized support and fixed hours for mothers with children under two years old. Are you ready to launch a professional career in the fintech and payments industry? We are looking for detail-oriented individuals who are passionate about delivering top-tier service. Apply today and start your new chapter in the beautiful city of Athens!