German-Speaking Account Manager – Customer Success & Optimization*

German-Speaking Account Manager – Customer Success & Optimization Location: Barcelona, Spain Work Model: Office-based (with potential future hybrid model) Schedule: Full-time, 39 hours/week Salary: €30,000 gross/year Performance Bonus: Up to €3,500 gross/year Relocation Support: Available for candidates relocating from outside Spain About the Role We are looking for a German-speaking Account Manager – Customer Success & Optimization to join a dynamic team in Barcelona within the property & hospitality sector . In this role, you will focus on client retention, account optimization, and growth by building strong relationships and delivering value-driven solutions. If you are performance-oriented and passionate about customer success, this could be your next career step. Key Responsibilities Account Optimization & Retention Manage relationships with newly onboarded and existing clients Proactively address client needs to improve satisfaction and sustainability Provide tailored account optimization strategies Strengthen long-term partnerships and drive retention Pipeline Management Use CRM and customer success tools to manage and track accounts Meet or exceed outreach and engagement KPIs Manage a pipeline of high-value accounts with growth objectives Collaboration & Continuous Improvement Act as the Voice of the Customer (VoC) to support product/process improvements Collaborate with sales teams, program managers, and stakeholders Stay up to date with industry trends and tools Participate in ongoing training and professional development Requirements 1–2 years of experience in Customer Success, Account Management, or similar client-facing roles BA/BS degree or equivalent practical experience C2 level of German Proficient English Strong communication, relationship-building, and problem-solving skills Proven ability to meet or exceed performance targets Strong organizational skills and ability to manage multiple accounts Desirable Skills Experience with CRM platforms (e.g., Salesforce or similar tools) Background in hospitality, property management, or related industries Strong emotional intelligence and solution-oriented mindset Entrepreneurial thinking and proactive attitude Analytical and critical thinking skills Team collaboration skills Whats Offered Competitive salary: €30,000 + up to €3,500 bonus Relocation package for candidates outside Spain Continuous training and certifications Clear career progression opportunities Modern office in a prime Barcelona location If you are based in or open to relocating to Barcelona and ready to grow in Customer Success & Optimization, this could be your next opportunity!