Customer Service Representative – Spanish (Consumer Electronics)

Join a leading consumer electronics company and deliver exceptional customer service to Spanish-speaking customers. Provide support via phone, email, and chat, troubleshoot issues, and ensure an outstanding customer experience. Location: Remote – Based in Greece Languages: Spanish (Native) & English (B2+) Start Date: 24/04/2026 Schedule: Monday–Sunday, 09:00–21:00, 2 days off Contract Type: Full-Time Key Responsibilities: Handle customer inquiries via phone, email, and chat with professionalism and empathy. Assist with product-related issues, troubleshooting, and warranty claims. Provide clear and accurate product and service information. Resolve complaints effectively to ensure a positive customer experience. Collaborate with team members and escalate issues when necessary. Participate in training and feedback sessions to enhance skills and knowledge. Required Skills & Qualifications: Native-level fluency in Spanish; English (B2) Strong verbal and written communication skills Customer-focused with problem-solving mindset Ability to work in a team while taking individual ownership Prior customer service experience is a plus, but not mandatory Legal authorization to work in Greece: EU Citizenship, Full/Specific-purpose Work Permit, or Certificate of Protection (refugees) Salary & Benefits: Base Salary: €1,045.72 gross/month Performance Bonus: Up to €150/month (based on performance) Training: 2-week paid, remote training by certified instructors PC and router provided for home office setup Health care benefits and product/service discounts Free online Greek language courses Career growth and development opportunities Access to modern workspaces with break areas Great Place to Work-certified company, promoting diversity and inclusion Social and community initiatives Relocation Support (Optional): Full Package: Flight + Hotel stay + Real estate agency fee Alternative Package: €250 relocation allowance + real estate agency fee Hiring Process: Submit application Language proficiency test Interview with client Why This Job Stands Out: Fully remote work in Greece Paid training and continuous learning Inclusive and supportive company culture Opportunity for performance-based bonuses Apply Now: Bring your customer service skills to an exciting consumer electronics project and join a dynamic, international team.