Control Room Manager

Job Specification: Control Room Manager Position Title Control Room Manager Employment Type Full-Time Reports To Operations Director / Security Manager Role Overview The Control Room Manager will oversee the full operational management of the control room, ensuring effective monitoring, incident response, and staff supervision within a high-pressure security environment. This role requires a strong, disciplined leader capable of managing teams, enforcing compliance standards, and maintaining operational efficiency while handling HR-related responsibilities. The successful candidate must be decisive, calm under pressure, and capable of managing both operational and personnel matters professionally. Key Responsibilities Control Room Operations: Manage and supervise daily control room operations Oversee monitoring systems, incident reporting, and response protocols Ensure adherence to company SOPs and security procedures Maintain accurate records and reporting systems Drive operational improvements and efficiency Staff & HR Management: Supervise control room personnel Manage staff performance and conduct Handle disciplinary procedures in line with company policy Manage leave schedules, overtime control, and shift planning Ensure staff compliance with PSIRA regulations Reporting & Administration: Prepare operational reports Ensure proper documentation of incidents Maintain attendance and shift records Liaise with management and clients when required Minimum Requirements PSIRA Registration (Minimum Grade B) Matric (Grade 12) or higher qualification Minimum 5 years experience in a control room environment At least 2 years in a supervisory or management role HR management experience (disciplinary processes, staff performance, leave and overtime management) Strong leadership, communication, and problem-solving skills Proficiency in Microsoft Office (Word, Excel, Outlook) Ability to work flexible hours, including nights, weekends, and public holidays Ability to remain calm, decisive, and effective under pressure Key Competencies Strong people management skills High level of accountability and integrity Operationally focused and detail-oriented Conflict resolution capability Ability to manage high-stress situations professionally