French-speaking Quality Analyst (relocate Greece)

ERF ID: 32383 Languages: French C1 | English C1 Location: Athens Work Model: On-site Interview Deadline: 02-04-2026| Training Date: 09-04-2026 Operating hours: 08:00 – 20:00 Schedule: Monday–Sunday (rotational shifts) Training Paid training duration: 12 days Compensation & Rewards Base monthly salary: €1,045.72 gross Food allowance: Up to €80/month (based on on-site attendance) Productivity bonus: Up to €160/month (performance-based) Relocation Support (two options): All expenses covered – flight, hotel stay, and real estate agency fee €250 relocation allowance + real estate agency fee (for those relocating independently) Make an Impact Where AI Meets Customer Experience Were hiring detail-driven, quality-focused professionals to join a high-impact project at the intersection of AI, instant messaging, and voice-over-IP services. If you have a strong quality mindset, excellent written French, and a passion for improving automated customer interactions, this role is designed for you. As a BOT Quality Analyst, youll ensure that customer–bot interactions are accurate, compliant, and genuinely helpful—directly influencing how millions of users experience cutting-edge technology. Your Role: BOT Quality & Improvement Analyst You will evaluate and improve customer–bot interactions across chat-based channels, ensuring the automated system delivers the highest quality responses. Key Responsibilities Review and assess bot-generated responses across all supported workflows Evaluate intent recognition and response accuracy, relevance, and compliance Identify: Incorrect or misleading answers Irrelevant responses or hallucinations Missed resolution opportunities Unnecessary or incorrect escalations Document knowledge gaps, content inaccuracies, and missing workflows Recommend improvements to intents, training data, and dialogue flows Flag policy violations, bias, unsafe content, or guideline misalignment Support continuous quality improvement for BOT interactions Top Contact Drivers / Scenarios Errors in BOT responses Grammar or syntax mistakes Issue misidentification Failure to provide a response What Were Looking For Experience Preferred background in Quality Assurance or Quality Monitoring Solid understanding of quality fundamentals in customer interactions Strong ability to identify insights and improvement opportunities Core Skills & Competencies Advanced written communication skills (French) High stress tolerance in a fast-paced, performance-driven environment Strong decision-making skills Advanced PC literacy Typing speed 25 WPM with 85% accuracy Salary Progression After 12 months: €1,100 gross/month After 3 years: €1,150 gross/month (Applied from the first available payroll cycle after completion of each timeframe) Why Join Us? Comprehensive healthcare benefits Discounts on a wide range of products and services Professional growth & internal career opportunities within a global, innovative organization Free online Greek language courses to support your integration Modern, state-of-the-art offices with relaxing break areas Certified Great Place to Work, committed to diversity and inclusion Company events, community involvement, and social responsibility initiatives Your Hiring Path Application Review Online Test HR Interview Client Interview