Medical Document / Records Retrieval Specialist | Makati City | REMOTE

Medical Document / Records Retrieval Specialist Full-Time | Fully Remote Apply: https://operationsarmy.com/application Job Overview The Medical Document / Records Retrieval Specialist is responsible for obtaining, tracking, and managing medical records from healthcare providers, hospitals, clinics, and other medical facilities. This role ensures accurate, timely, and HIPAA-compliant retrieval of patient records to support billing, legal, insurance, or healthcare operations. Key Responsibilities Request medical records via phone, fax, email, portals, or mail Follow up with healthcare facilities to ensure timely submission of records Track record requests and maintain accurate status updates in CRM or tracking systems Review received documents for completeness and accuracy Organize, upload, and index records into internal systems Ensure compliance with HIPAA and data privacy regulations Communicate with clients, providers, and internal teams regarding record status Escalate delayed or incomplete requests as needed Maintain detailed documentation of all communications and follow-ups Required Qualifications At least 1–2 years of experience in medical records retrieval, healthcare administration, or related field Strong understanding of HIPAA and medical record confidentiality Excellent verbal and written English communication skills Experience handling US healthcare providers (preferred) High attention to detail and strong organizational skills Ability to multitask and manage high-volume requests Proficient in CRM systems, EMR/EHR platforms, and Google Workspace or MS Office Preferred Skills Experience working with insurance companies, personal injury law firms, or medical billing teams Familiarity with medical terminology Experience with fax management systems and provider portals Background in remote or work-from-home setup Key Competencies Persistence and follow-through Strong time management Professional phone etiquette Problem-solving skills Data accuracy and compliance mindset Apply: https://operationsarmy.com/application