Retail BPO Team Lead (Cebu City)

Retail Team Lead (Cebu City) Account Type: Retail (Voice Support) Location: 100% Onsite (Cebu) Schedule: 24/7 Operations (Shifting Schedules) Start Date: Immediate Candidate Profile We are looking for a dynamic leader to drive results in our retail voice account. Experience: Minimum of 2 years as a team lead in a BPO setting (retail experience is a significant advantage). Education: Completion of at least 2 years in college (no remaining/failed subjects). Core Responsibilities As a team lead, you will be responsible for the growth and performance of your direct reports through: Performance Oversight: Monitoring daily metrics and ensuring the team meets operational efficiency and quality standards. People Development: Providing regular coaching, constructive feedback, and training to foster professional growth. Strategic Delegation: Distributing tasks based on agent strengths and managing workloads to meet tight deadlines. Effective Communication: Serving as the bridge between management and the frontline, ensuring policy updates and expectations are clearly understood. Conflict Management: Maintaining a healthy workplace culture by proactively resolving internal team issues. Why Apply? Fast-Track Hiring: We are looking for leaders who can start ASAP . Dynamic Environment: Gain experience leading a fast-paced retail account.