IT Continuity Service Now Coordinator

Every moment counts. Especially those you live to the fullest. Welcome to Consort Group. For over 30 years, Consort Group has been helping companies leverage their data and infrastructure. It is backed by two leaders, Consortis and Consortia, and places people and social responsibility at the heart of its values. This is your future team Established in 2021, Consort Portugal supports the strategic offshoring choices of our clients, particularly in Europe, and brings our expertise in infrastructure services to the Portuguese market. With a team of around 45 employees, our Service Center based in Porto is developing a dynamic nearshore business, offering the French and European markets an environment of excellence and high potential. IT Continuity Service Now Coordinator This is your mission Are you passionate about IT Continuity & Resilience and eager to drive large-scale transformation in complex international environments? Then this position is for you. As an IT Continuity ServiceNow Coordinator , you will be responsible for coordinating the deployment and optimization of ServiceNow IT Continuity modules and strengthening IT Resilience practices across our ecosystem. Build side: Coordinate the deployment of ServiceNow (GRC module) across France and international entities, IT Tribes, Production teams, IT asset owners and IT Risk teams Lead the implementation of the following modules: IT asset classification, IT Continuity Plans, and IT Continuity Exercises Ensure alignment with Group roadmap and regulatory requirements (including DORA, especially regarding third parties) Analyse current processes and propose improvements or new features to enhance the IT Continuity & Resilience framework Implement structured follow-up for Third Parties in coordination with dedicated teams Define and improve workflows for validation, documentation centralization and governance within ServiceNow Run side: Monitor annual reviews (ASC, IT Continuity Plans) and ensure proper validation workflows in ServiceNow Follow up on new IT Continuity exercises (validation within 30 days, evidence centralization, workflow tracking) Support teams in the preparation and execution of new exercises Oversee the review of IT Continuity & Resilience risks and associated action plans Calculate, monitor and report KPIs and performance indicators Provide ongoing support and guidance to stakeholders (IT Tribes, Production, IT Asset Managers, Risk teams, international entities) Coach teams and advise on IT Continuity & Resilience best practices This is your background You have at least 5 years of experience in demanding IT environments. You enjoy working at the crossroads of risk management, IT governance and operational resilience, and you are constantly looking for ways to improve processes and tools. You are looking for an environment where your ideas matter, where regulatory challenges are stimulating, and where technology goes hand in hand with collaboration and international coordination. This is your career path. You have built solid experience in IT Risk, IT Continuity or IT Governance functions within complex organizations. You are comfortable interacting with senior stakeholders and cross-functional teams. This role is a natural next step if you aim to strengthen your expertise in IT Resilience, regulatory compliance, and enterprise-wide ServiceNow deployments, while positioning yourself as a transversal coordinator and subject matter expert. This is your expertise: Strong knowledge of IT Risk and IT Continuity & Resilience frameworks Hands-on experience with ServiceNow, preferably within the GRC module Experience in IT governance, risk assessment and continuity planning Ability to design and monitor KPIs and reporting dashboards Good assessment and analytical skills Familiarity with regulatory environments (e.g., DORA and third-party risk topics) This is how you work as part of a team: Strong transversal leadership and stakeholder management skills Ability to host meetings, committees, seminars and training sessions Thorough, autonomous and structured in your approach Creative mindset with strong problem-solving capabilities Adaptable in fast-evolving environments Team player with the ability to collaborate across functions and geographies Committed to knowledge sharing and team coaching Comfortable advising and supporting decision-making in risk-related contexts Language Skills: English - C1 This is our commitment At Consort Group, you are an expert who we support so that every assignment becomes a step that counts. Attentive and human onboarding A truly hands-on management style Continuous training opportunities Concrete commitments: inclusion, equality, solidarity A comprehensive HR package: health insurance, TR card, CSE, pension plan A culture of feedback and meaningful projects The recruitment process: An initial phone call with our recruitment team An HR interview and a job interview with a business engineer A test or technical interview with one of our experts A final meeting with your future manager or project manager And if we're a good fit, we'll get started together Good to know Location: Lisbon Contract: Permanent contract Remote work: Hybrid Job category: IT Governance / Cybersecurity / IT Risk & Resilience What you will do here, you won't do anywhere else. This moment is yours.