Dutch Speaking Customer Support – Retail & E-Commerce Solutions

Dutch Speaking Customer Support – Retail & E-Commerce Solutions Location: Greece – Athens On-site or Remotely within the country (Relocation Mandatory) Professional Service for the Global Retail Industry We are seeking a dedicated Dutch-speaking Customer Support Specialist to join our team supporting one of the worlds leading retail and e-commerce brands. As digital shopping continues to expand, we provide a professional environment where your expertise ensures a seamless experience for customers in the Netherlands and Belgium. Based in Greece, you will enjoy a high standard of living, exceptional local cuisine, and a Mediterranean climate that offers over 300 days of sunshine annually. Responsibilities Customer Consultations: Assist Dutch-speaking customers with inquiries regarding product availability, specifications, and detailed sizing across a wide range of retail categories. Order Management: Manage the end-to-end customer journey, including order processing, tracking shipments, and handling returns or exchanges with precision. Technical Assistance: Support users with digital platform navigation, account management, and secure payment processing. Problem Resolution: Resolve service-related concerns with a professional and helpful approach, ensuring a positive brand experience and high customer loyalty. Requirements Native or C2-level Dutch and professional proficiency in English. Mandatory: EU Passport or a valid permit to work in Greece. (Please note that non-EU residence permits from other countries are not sufficient for employment in Greece). A professional, organized, and customer-focused mindset. Previous experience in retail, sales, or customer success is a strong advantage. Relocation & Benefits Premium Relocation Package: We provide your flight to Greece and 4 full weeks of hotel accommodation to ensure a stress-free transition as you find your new home. Work Flexibility: Choose between our modern, high-tech hub in Athens or work 100% remotely from any location within Greece. Financial Package: Competitive monthly salary with 14 payments per year (including Christmas, Easter, and summer bonuses) and performance-based incentives. Professional Development: Comprehensive paid training, private health insurance, and clear pathways for career advancement within a global organization. Lifestyle: Enjoy world-class fresh cuisine and a work-life balance that allows you to fully experience the history and natural beauty of Greece. Join Our Team Experience a career that values your skills while offering a lifestyle upgrade in the heart of the Mediterranean. Submit your application today and begin your professional journey with us in Greece.