Collections & Disputes Specialist | Shared Services

Work Schedule: Monday to Friday, Day Shift; Onsite Location: BGC, Taguig Key Responsibilities: Manage daily operations for assigned customer accounts by tracking performance and reviewing financial data to meet collection goals Reduce exposure to bad debt by proactively following up on overdue receivables and assisting with order management when necessary Promptly escalate major account concerns or high-impact disputes to management to mitigate potential revenue risks Address customer inquiries across various communication channels in a timely and professional manner Assist with monthly and annual closing activities to support accurate financial reporting Update and maintain process documentation, SOPs, and account portfolio guides; provide training support when required Recommend and implement improvements to enhance collections and dispute resolution processes Ensure adherence to internal controls, SOX compliance, and applicable legal and regulatory requirements Contribute to special projects and perform additional responsibilities as assigned Qualifications: At least 3-5 years of experience in accounting, finance, or a related field Advanced Excel skills and hands-on experience with SAP Experience collaborating with global stakeholders Strong written and verbal communication abilities Lean Six Sigma certification is a plus Background in data management and process improvement initiatives is an advantage